Privacy Policy
At CST Logistics ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.charoensaptradingplus.com and use our logistics services.
1. Information We Collect
1.1 Personal Information
We may collect personally identifiable information that you provide to us, including but not limited to:
- Full name and contact details (email address, phone number, mailing address)
- Company name and business registration information
- Payment and billing information
- Shipment details (origin, destination, cargo description)
- Account credentials (username and password)
1.2 Automatically Collected Information
When you access our website, we may automatically collect certain information, including:
- IP address and geolocation data
- Browser type, version, and operating system
- Pages visited, time spent, and referring URLs
- Device identifiers and cookie data
1.3 Tracking & Cookies
We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. For details, see our Cookie Policy section below.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To process shipments, manage logistics, and provide tracking updates.
- Account Management: To create and manage your CST Logistics account.
- Communication: To send service updates, promotional offers, and customer support responses.
- Analytics: To analyze usage patterns and improve our platform's functionality.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Security: To detect and prevent fraud, unauthorized access, and other security threats.
3. Information Sharing & Disclosure
We may share your information in the following circumstances:
3.1 Service Partners
We share shipment data with our logistics partners, carriers, and customs brokers as necessary to fulfill your shipping requests.
3.2 Third-Party Service Providers
We engage trusted third-party companies to perform services on our behalf, such as payment processing, data analytics, email delivery, and cloud hosting. These providers are contractually obligated to protect your data.
3.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, safety, or the rights of others.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- TLS/SSL encryption for all data in transit
- AES-256 encryption for data at rest
- ISO 27001 certified information security management
- SOC 2 Type II compliance
- Regular security audits and penetration testing
- Multi-factor authentication for account access
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Shipment records are retained for a minimum of 7 years for regulatory compliance.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
6.1 Access & Portability
You have the right to request a copy of the personal data we hold about you in a portable format.
6.2 Correction
You can request correction of inaccurate or incomplete personal information.
6.3 Deletion
You may request deletion of your personal data, subject to legal retention requirements.
6.4 Opt-Out
You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
7. International Data Transfers
As a global logistics provider, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adequacy decisions, to protect your data during international transfers.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
9. Cookie Policy
We use the following types of cookies:
Essential Cookies
Required for the website to function properly. These cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website (e.g., Google Analytics).
Marketing Cookies
Used to deliver relevant advertisements and track campaign performance.
Preference Cookies
Remember your settings and preferences for future visits.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
CST Logistics
- Email: privacy@charoensaptradingplus.com
- Phone: 098-879-9618
- Address: 112/62 ถ.แหลมทอง ต.ทุ่งสุขลา อ.ศรีราชา จ.ชลบุรี 20230